In December 2017, the MPSC opened an investigation (Case No. Renewable energy plans for six utilities comply with Public Act 295 of 2008, the MPSC ruled. Beginning in January 2020 and until rates are modified by a future Commission order, Alpena will refund a total of $143,117. U-20445). The Commission also ordered the utility to submit a final report within 60 days detailing its implementation of SAP Customer 360 and identifying steps for improvement. The Commission’s orders are the official action of the Commission. INTERVENOR DENIED REHEARING IN DTE GREEN PRICING CASEThe Michigan Energy Innovation Business Council’s request for a rehearing of the MPSC’s approval of DTE Electric Co.’s large customer voluntary green pricing program was denied (Case No. MPSC staff and DTE meet weekly on the remaining issues. U-20258). DTE recklessly reported false information to the credit reporting agencies regarding my account. UMERC will implement a factor of 0.313 cents per kilowatt hour for customers in its Wisconsin Electric Power Co. rate zone and 0.219 cents per kilowatt hour for customers in its Wisconsin Public Service Corp. rate zone. Under new state laws, utilities no longer are allowed to self-implement a customer rate increase before the Commission rules on a company’s request. The Commission agreed with UMERC’s recommendations to include 11 specific sections in its IRP. Lansing, MI - The Michigan Public Service Commission has completed its investigation of issues surrounding DTE Energy Co.’s new billing system. This is the third step in calculating tax savings. Resolved DTE Energy — billing errors & bad customer service. Finally after 3 days Supervisor Lisa promised the new service would be on in my name Nov 18 2017. guesss what - they turned it off!!! Shortly after DTE started using SAP Customer 360 in 2017, MPSC Staff received numerous complaints through its Customer Assistance Division about improper shutoffs and billing errors. My Mom ended up getting... DO NOT SIGN UP FOR A TIME-SHARE. Have your current bill, past bills and any canceled checks in front of you. In December 2018, the MPSC approved a settlement that fined DTE $840,000 for violating the Commission’s Consumer Standards and Billing Practices for Electric and Natural Gas Service. Dte is suppose to be the one to make sure code is followed but they allow lines to run out of code and then want the customer to live with it and act Like it is not their problem to correct the way they ran them to begin with. I complained each time and was promised the problem would be fixed. The commission investigated issues with DTE Energy Co.'s new billing system after customers filed reports of incorrect shutoffs and inaccurate billing statements. UMERC CAN MODIFY IRP, ASSESS POWER SUPPLY COST RECOVERY FACTOR. Then, contact the company when it’s least bu… Alpena agreed in a settlement to a total refund of $286,234 for 2018 and 2019. U-16602), City of Eaton Rapids (Case No. To look up cases from today’s meeting, access the eDockets filing system here. UMERC will implement a factor of 0.313 cents per kilowatt hour for customers in its Wisconsin Electric Power Co. rate zone and 0.219 cents per kilowatt hour for customers in its Wisconsin Public Service Corp. rate zone. MERCURY WIRELESS INDIANA DESIGNATED ETC, GRANTED LICENSEThe Commission approved an application by Mercury Wireless Indiana LLC to be designated as an eligible telecommunications carrier under the Michigan Telecommunications Act (Case No. It also granted Mercury a permanent license to provide basic local exchange service in areas of southwest Michigan served by AT&T Michigan, Frontier North Inc., and Frontier Midstates Inc. (Case No. DTE is unable to turn new service on as I froze Equifax, transunion and experian because of the recent Equifax hack. U-16614), Holland Board of Public Works (Case No. The Commission agreed with UMERC’s recommendations to include 11 specific sections in its IRP. A residential customer who uses 500 kilowatt hours of power a month will see a decrease of $3.65. A residential customer using an average of 500 kilowatt hours of electricity a month will see a “Tax Credit C” reduction of $1.11 on their bills from April through December. A residential customer using an average of 500 kilowatt hours of electricity a month will see a “Tax Credit C” reduction of $1.11 on their bills from April through December. Figure out by how much you want to get the bill reduced, but be realistic about what you would accept for a settlement. MERCURY WIRELESS INDIANA DESIGNATED ETC, GRANTED LICENSE. U-20258). Consumer Energy sees it is unfroze. U-16617), and Wyandotte Department of Municipal Services (Case No. © 2004-2020 ComplaintsBoard.com. U-18486), followed by a February 2018 show cause order (Case No. U-16613), City of Harbor Springs (Case No. U-20445). Public relations/publicity services were paid for and never rendered. Furthermore, their customer service department throws up roadblocks at every opportunity when I called, including refusing to transfer your call to a supervisor, and putting your call on endless hold to discourage you. The examination was prompted by customer concerns over incorrect shutoffs and statements. There has been no follow-through initiative on their part to push for a resolution to my problem. U-18092). Residential customers will see an estimated savings of 42 cents a month from 2020-25 and approximately 64 cents a month from 2026-37. MPSC Concludes Investigation Into DTE Billing Practices, Clerk Offices Hours Extended This Weekend For Early Absentee Voting, Weekend I-75 Lane And Ramp Closures In Oakland County Scheduled, MDHHS Extends Emergency Orders, Tightens Indoor Gathering Rules, Metro Detroit Weekend Road Construction For Oct 30 - Nov 2, 2020, Robocall Defendants Ordered To Issue New Call To Correct Misinformation, Detroit Red Wings Renew And Expand BetMGM Partnership, MDOT Collaborates With Other States On Automated Truck Platooning Demo, Michigan Voters Offered COVID-19 Safety Recommendations, Detroit Public Schools Released From Active State Oversight, Online Tool Launched To Report Drinking Water Concerns In Michigan. In prior years, it was common to have this happen once or twice a year. Do not allow people into our home who claim to offer a refund or attempt to collect a bill payment. U-20318). U-20470). Worst customer service I've ever experienced. Want to get this lady out there? U-20318). They are a piece of s...t. Fire the supervisors. Opportunities will be considered to include capacity payments in the standard offer before the company’s next biennial update. The Commission said a repeal would restrict Michigan’s ability to perform its delegated statutory duties. Dte employees are useless. MPSC staff and DTE meet weekly on the remaining issues. Then, … U-20333). THIRD ROUND OF TAX SAVINGS OK’D FOR ALPENA POWERCustomers will see refunds on their utility bills for the rest of the year as a result of the final round of adjustments based on changes to the federal corporate tax rate under the Tax Cuts and Jobs Act (Case No. DTE’s report, which was submitted on Feb. 18, acknowledged system-related problems that included erroneous shutoffs, delayed or incorrect billings, and inappropriate consecutive estimated bills. U-16638). The examination was prompted by customer concerns over incorrect shutoffs and statements. Prepare before you contact the company. They insist credit still froze. U-20084) to determine how widespread the problems were and whether DTE was resolving them properly and promptly. Somebody -please tell me where I can get help. The Commission approved an application by Mercury Wireless Indiana LLC to be designated as an eligible telecommunications carrier under the Michigan Telecommunications Act (Case No. Opportunities will be considered to include capacity payments in the standard offer before the company’s next biennial update. Cruel crooks! U-20227). Upper Michigan Energy Resources Corp. will be allowed to submit a modified integrated resource plan after demonstrating it will have adequate generating capacity once two natural gas combustion plants for electricity generation are operational later this year (Case No. The factors are effective through the end of the year. MPSC SIGNS OFF ON SIX RENEWABLE ENERGY PLANSRenewable energy plans for six utilities comply with Public Act 295 of 2008, the MPSC ruled. Over the past 10 months, dte energy has mis-read my gas meter three times resulting in outrageous charges, which I at first refused to pay. Equifax and experian is unfroze - even have a confirmation #. In December 2017, the MPSC opened an investigation ( Case No. Shortly after DTE started using SAP Customer 360 in 2017, MPSC Staff received numerous complaints through its Customer Assistance Division about improper shutoffs and billing errors. Make sure you have your account numbers and passwords if there are any. U-20333). U-20343). It added that the federal rules have ensured proper monitoring and continued optimization of numbering resources to prevent exhausting the numbers that are available in an area code. THIS PLACE IS A RIP-OFF. U-16617), and Wyandotte Department of Municipal Services (Case No. It also said that once a final order is issued in UMERC’s 2019 IRP a date will be determined for its subsequent integrated resource plan filing. DISCLAIMER: This document was prepared to aid the public’s understanding of certain matters before the Commission and is not intended to modify, supplement, or be a substitute for the Commission’s orders. The company said in the report that it continues to address issues with its BudgetWise Billing program, collective invoicing, and assessing duplicate reconnection fees for some natural gas customers. Repeatedly - again to discourage you from pursuing your complaint. Residential customers will see an estimated savings of 42 cents a month from 2020-25 and approximately 64 cents a month from 2026-37. It has been up to me - every time - to initiate contact and complain about the lack of resolution. U-18486), followed by a February 2018 show cause order (Case No. All rights reserved. MPSC OPPOSES REQUEST THAT FCC END PROVIDER NOTIFICATIONSThe MPSC filed reply comments with the Federal Communications Commission opposing a request by the NCTA, also known as the Internet & Television Association, to repeal a federal requirement that interconnected voice over internet protocol providers notify states 30 days before requesting phone numbers from numbering administrators. Better training could possibly help. The factors are effective through the end of the year. I am 70 yrs old and after a week of begging fighhting trying to make sense to DTE my nerves are shot!! Trying to escalate to a higher level in dte is futile. INTERVENOR DENIED REHEARING IN DTE GREEN PRICING CASE. DTE said affected customers can make a one-time partial payment now, if they'd like to avoid making a single payment for two bill cycles. THIRD ROUND OF TAX SAVINGS OK’D FOR ALPENA POWER. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. Over the past 10 months, dte energy has mis-read my gas meter three times resulting in outrageous charges, which I at first refused to pay. In prior years, it was common to have this happen once or twice a year. A settlement between Indiana Michigan Power Co. and MPSC Staff was accepted after resolving outstanding questions from a Dec. 20 Commission order (Case No. There needs to be something done. Customers will see refunds on their utility bills for the rest of the year as a result of the final round of adjustments based on changes to the federal corporate tax rate under the Tax Cuts and Jobs Act (Case No. Approved were plans by the Chelsea Department of Electric and Water (Case No. The same thing happened to my parents with their roof. U-16614), Holland Board of Public Works (Case No. Shortly after DTE started using SAP Customer 360 in 2017, MPSC Staff received numerous complaints through its Customer Assistance Division about improper shutoffs and billing errors.

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